![]() ![]() ![]() ![]() Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer - Document customer interactions - Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes Qualifications - College degree a plus. Responsibilities - This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns - Compiling/preparing tax returns for TurboTax Customers - Gathering/organizing and accurately entering customer data in the federal and state tax returns for review - Communicate directly with the customer as needed - Coordinate customer meetings and follow-up - Communicate updates to credentialed tax experts on assigned customers - Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations - Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries - Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy Typical Deliverables: - Accurate and complete customer data entered in tax returns for credentialed tax expert review - High quality customer interactions and experiences - Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions - Proficient with technology and solid knowledge of computer operations and software. You'll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. You'll advance our goal of Powering Prosperity Around the World by providing expert guidance and explanations of tax and technical terms to our customers. Description Overview Veterans and military families encouraged to apply! If you're a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. Military Veterans are Encouraged to Apply. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |